Customer Service Training is the Key to Success

Author: Nancy Goldstein – Vice President, Sales/Marketing

Excellent service is the key to success.  Our in-house personnel are expected to be courteous, knowledgeable, and efficient in every situation.  At Horizon, we maintain the highest quality customer service to handle all customers including but not limited to demanding customer service challenges of all types.

At Horizon we train each of our in-house personnel and our staff who goes out on assignments how to:

• Create superior levels of customer satisfaction
• Ensure repeat business
• Put the customer first and at the heart of your organization
• Inspire loyalty with new and existing customers
• Uncover obstacles preventing a higher level of customer service
• Provide better customer service using telephone, email, and face-to-face communication
• Create and discover new ways to overcome service obstacles
• Implement techniques to ensure service excellence and increase customer loyalty
• Focus service providers efforts to achieve the results most important to the customer

If at any time questions and/or issues need to be discussed with staff, Horizon Healthcare Staffing’s procedure is designed to motivate the interpersonal communication skills.  Each staff member is polished and has excellent professional characteristics/skills.  Whether the staff is communicating with supervisors, coworkers, customers, vendors, or peers, using effective communication is essential to a successful ongoing relationship.  This communication method helps our staff communicate and influence the perceptions of others in virtually all business and personal interactions.

From time to time some people may need to improve their oral or written communication for more clear and concise business communication.  Horizon Healthcare Staffing  takes these issues very seriously.  We act on these issues immediately and communicate with the staff involved and document the issues.  If the issues are not immediately resolved, an immediate replacement will be offered to our client.  If any issues occur with our in-house personnel, we will replace that individual with another staff member for this contract assignment.  Horizon has a  zero tolerance policy for substandard customer service.