Nursing Home Surveyor / Complaint Investigator
RN Nursing Home Surveyor / Complaint Investigator
Long Island, NY
Based in Suffolk County, NY this individual will assist with surveillance and investigation activities related to nursing homes. These activities are mandated to evaluate facility performance and monitor the quality of care and services provided.
This position is majority travel, will be onsite at facilities in Suffolk County and Nassau County (Long Island). Mileage and accommodation reimbursement provided.
Non-travel days are based out of the Suffolk County office.
- The RN will participate in performing annual certification, recertification, state monitoring and off hour surveys at nursing homes
- Investigating all allegations of abuse, neglect, etc.
- Prepare written reports of investigative findings and prepare Statement of Deficiencies
- Participate in emergency surveys at Skilled Nursing Facilities (SNF’s)
- Participate in State monitoring during immediate jeopardy situations
- Other duties as assigned
- Superior investigative and analytical skills; proficient in conducting interviews with facility staff, residents and families.
- Strong interpersonal skills with the ability to achieve customer satisfaction in difficult or controversial situations.
- Excellent written and verbal communication skills with the ability to relate effectively to providers, physicians, residents and senior medical and administrative personnel.
- Strong computer skills with the ability to learn new programs.
- The ability to obtain Surveyor Minimum Qualifications Test (SMQT) certification within 12 months of employment, required.
- Able to travel to on-site facility review assignments.
Education and Experience:
- New York Licensed Registered Nurse, required.
- A minimum of two years experience performing utilization review, claims adjudication, medical review, fraud investigation, surveillance or monitoring activities, required; OR
- Three years of clinical or administrative experience, required; OR
- SMQT Certification, preferred.
- A Bachelor’s degree in nursing and two years of clinical or administrative experience, required.